Privacy Policy

1. Information We Collect

Information You Provide Directly:

• Name
• Phone number
• Email address
• Property address and city
• Property type and project details
• Service preferences (kitchen remodeling, bathroom remodeling, plumbing, HVAC, electrical, ADU construction, residential development, fencing, landscaping, and more)
• Budget range and project timeline
• Preferred consultation format (in-home visit, phone call, video call)
• Any additional questions or project descriptions you submit

Information Collected Automatically:

• IP address and approximate geolocation
• Browser type, device type, and operating system
• Pages visited, referring URLs, and time spent on our site
• Cookies and similar tracking technologies

2. How We Use Your Information

• To respond to your inquiries and provide customer support
• To send you updates, newsletters, promotional communications, and service announcements
• To process and fulfill service requests, consultations, and estimates
• To improve our website, services, and customer experience
• To conduct marketing campaigns and analyze their effectiveness
• To comply with legal obligations and protect against fraud or misuse
• To contact you regarding your project and coordinate scheduling

3. Text Message Communications

TheLuxucon may send you text messages with your consent. Text messages may include:

• Non-Marketing Messages: Service confirmations, appointment reminders, project updates, and customer support communications. These messages are transactional and may be sent regardless of your marketing preferences.
• Marketing Messages: Promotional offers, new service announcements, and marketing content. Opt-in is required to receive these messages.

To stop receiving text messages, reply with STOP. To request help, reply with HELP. Standard message and data rates may apply.

4. How We Share Your Information

Service Providers: We share information with trusted third parties that help us operate our website, conduct business, and provide services. This includes GoHighLevel (for CRM and marketing automation) and Google Analytics (for website analytics).

Subcontractors and Partners: We may share your project information with our licensed subcontractors and service partners to fulfill your service request and provide accurate estimates.

Legal Authorities: We may disclose your information if required by law or when necessary to protect the rights, safety, and property of TheLuxucon, our customers, or the public.

We do not sell your personal information. Information is shared only as necessary to provide services and as legally required. All service providers are contractually obligated to protect your information.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and track website performance. Most browsers allow you to control or disable cookies through browser settings. Disabling cookies may limit functionality of our website.

6. Data Security

TheLuxucon implements industry-standard security measures to protect your personal information from unauthorized access, alteration, and loss. However, no transmission method over the internet is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information as long as necessary to provide services, respond to inquiries, comply with legal obligations, and resolve disputes. You may request deletion of your information at any time by contacting us.

8. Your Rights and Choices

• Access: You have the right to request access to the personal information we hold about you.
• Correction: You may request that we correct inaccurate or incomplete information.
• Deletion: You have the right to request deletion of your personal information, subject to legal requirements.
• Opt-Out: You may opt out of receiving promotional and marketing communications by replying STOP to text messages or using the unsubscribe link in email communications.
• Do Not Sell: We do not sell your personal information. You have the right to request that we do not share your information with third parties for their marketing purposes.

9. California Residents (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA). You have the right to know what personal information is collected, used, shared, and sold. You also have the right to delete personal information collected, opt-out of the sale of personal information, and not be discriminated against for exercising your privacy rights. To exercise these rights, please contact us using the information provided below.

10. Children’s Privacy

TheLuxucon services are not directed toward children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information and terminate the child’s account.

11. Changes to This Policy

TheLuxucon may update this Privacy Policy from time to time. We will notify you of significant changes by updating the “Last Updated” date at the top of this policy. Your continued use of our services after changes constitutes your acceptance of the updated Privacy Policy.